How well you engage and retain customers doesn’t impact your ROI. …A bold statement – and a total lie. Here’s why focusing on engagement and retention delivers cream-of-the-crop...
Innovation? It doesn’t have to be a dirty word. Sure, ‘innovation’ might’ve lost its marketing impact, but there’s a very real buzz behind the word that every business needs...
What’s driving your product strategy? If you’re not learning from customer feedback and CX to build a ‘living’ product strategy, here’s why you need to be (and how to get...
