Is your digital positioning fit for market? August 4, 2022 Are you fit for market? A tricky question, for sure, but one we should all be asking ourselves at the moment – or indeed at any time.
Customer journey mapping and its impact on customer experience August 4, 2022Customer journeys are defined by the interactions the user has with a brand or company, and each interaction contributes to the overall customer experience. A customer journey map is the visual representation...
What is web3, where have we come from, and what should we do about strategy? July 21, 2022Despite the world seemingly going up in smoke around us, innovation always seems to find a way. The latest and greatest in innovation appears to be Web3, which is closely...
How customer experience can drive business growth (and where AI fits in) July 15, 2022Given that customer experience encompasses all that relates to a business that affects a consumer’s perception of it, it’d be fair to say that the business of CX has never...
Where digital transformation can take you and the problems it can solve July 7, 2022With the world in crisis, it’s never been more critical to stay one step ahead of the curve and your competitors, and digital transformation can aid that process. However, you...
Why it’s time to finally embrace intelligent self-service as a concept July 4, 2022Despite what people may think, intelligent self-service already exists and has done for some time.
Is your digital positioning fit for market? August 4, 2022 Are you fit for market? A tricky question, for sure, but one we should all be asking ourselves at the moment – or indeed at any time.
Customer journey mapping and its impact on customer experience August 4, 2022Customer journeys are defined by the interactions the user has with a brand or company, and each interaction contributes to the overall customer experience. A customer journey map is the visual representation...
What is web3, where have we come from, and what should we do about strategy? July 21, 2022Despite the world seemingly going up in smoke around us, innovation always seems to find a way. The latest and greatest in innovation appears to be Web3, which is closely...